United Kingdom • • • 🌿 Progressive

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More child maintenance reaches British children as compliance hits a record

Nearly 130,000 parents now pay more than 90% of the child maintenance due through Collect & Pay, a record up 27% in a year, while parents paying nothing fell…

Nearly 130,000 parents now pay more than 90% of the child maintenance they owe through Collect & Pay, a record figure up 27% in a year, according to official data correct as of March 2026 published by the British Government. --- The context --- The Child Maintenance Service supports almost 1.6 million parents across Great Britain and has become more digital, with more cases managed online. Maintenance arrangements help keep around 120,000 children out of relative poverty and provide vital help with the everyday costs of raising a child in separated households. --- The facts --- The data shows most Collect & Pay users now comply almost in full: nearly 130,000 parents pay more than 90% of what is due, up 27% in a year. At the same time, parents paying nothing fell by 19% since March 2025. The number of paying parents due to pay through Collect & Pay stood at 243,000 in March 2026. Customer service improved sharply as well: 85% of calls are now answered, compared with 59% in summer 2024, and average waiting times fell from more than 28 minutes to just over 11 minutes. That mix of higher compliance and a more accessible service is why more money than ever is reaching children. --- The positions --- Minister Baroness Maeve Sherlock said, as reported in the release, that the priority is ensuring children get the support they are entitled to from both parents and that action will be taken where a parent does not meet their responsibilities, although most comply without enforcement. The Government also expects to lift 550,000 children out of poverty in the final year of this Parliament, including by lifting the two-child benefit limit. --- What remains unknown --- The release does not say how many cases still need enforcement or how compliance varies by region. It also does not separate the effect of digitalisation from the effect of collection measures, nor whether current phone response levels can be sustained as demand changes. --- Unanswered questions --- Will record compliance hold when the next figures appear? How many parents still pay nothing despite the 19% fall? Can the service sustain 85% of calls answered? Will the goal of lifting 550,000 children out of poverty be met on schedule? --- EPM analysis --- The improvement joins two fronts that often move apart: more parents paying what they owe and an administration that answers families faster. When money arrives on time, it covers basic costs and eases the pressure on the parent doing the daily raising, which is where maintenance serves its most direct social purpose. 📌 EPM Take: In EPM's view, the central fact is not only the compliance record but what it means for children who receive support from both parents on time and for households kept out of relative poverty by those payments. A public service that answers in 11 minutes instead of 28 and collects more effectively shows that modernising administration is also social policy, provided the gains last and reach those still receiving nothing at all.
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